Safe Play Starts Here in Australia

Gambling always carries a risk of financial loss. Plan your play and protect your money and mood.

• Set a budget you can afford to lose. Stick to it.
• Decide time limits before you start playing.
• Use deposit and loss limits in your account on JB.
• Turn on session reminders and activity statements from JB.
• Take regular breaks; keep playing as entertainment.
• Never chase losses or borrow to gamble.
• Avoid gambling when upset, tired, or under alcohol or drugs.
• Keep payment methods separate from essential bills.
• Review your play history to learn your habits.
• If you feel out of control, stop and seek help.

Gamble responsibly. For persons 18 years and over in Australia.

Problem betting can build over time. Gambling addiction is a serious condition that needs attention and professional support.

• Spending more than you budgeted or can afford.
• Chasing losses or raising stakes to feel the same thrill.
• Struggling to stop or cut back despite plans to do so.
• Thinking about gambling most of the day.
• Hiding betting from family or friends.
• Borrowing money, selling items, or missing bills.
• Mood swings, stress, or sleep problems linked to play.
• Skipping work, study, or social plans to gamble.
• Using gambling to escape worry, sadness, or boredom.
• Feeling guilt, shame, or frustration after playing.

You can take action today to reduce harm and manage risk. These measures help prevent addiction and protect your wellbeing.

• Set or lower your deposit and loss limits on JB.
• Enable reality checks and session timers.
• Schedule cooling-off time-outs for 24 hours or longer.
• Self-exclude through your account or register with BetStop (National Self-Exclusion Register).
• Opt out of marketing to reduce triggers.
• Use blocking software such as Gamban or BetBlocker on devices.
• Keep a gambling diary and track spend against your budget.
• Restrict payment sources and avoid using credit.
• Talk to our support team for guidance and referrals.
• Seek free counselling from Australian services.

Free, confidential help is available nationwide. These services provide counselling, practical tips, and crisis support.

• Gambling Help Online: https://www.gamblinghelponline.org.au | 24/7 chat and 1800 858 858
• BetStop (National Self-Exclusion Register): https://www.betstop.gov.au
• Lifeline: https://www.lifeline.org.au | 13 11 14 (24/7)
• Beyond Blue: https://www.beyondblue.org.au | 1300 22 4636
• National Debt Helpline: https://ndh.org.au | 1800 007 007
• 13YARN (for Aboriginal and Torres Strait Islander peoples): https://www.13yarn.org.au | 13 92 76
• Gambler's Help (Victoria): https://gamblershelp.com.au
• NSW Gambling Help: https://www.gamblinghelp.nsw.gov.au

If you are worried about gambling harm, contact the JB support team at any time. Our staff can help set limits, arrange time-outs, or process self-exclusion.

• Live chat via the Help Centre, 24/7.
• Secure message from your account.
• Phone support for Australia-based customers.
• Email through the contact form in your account.
• Responsible gambling team for limit changes and exclusions.
• Request copies of activity statements.